Introduction
Golds Sewer Line Indy, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at
https://goldssewerlineindy.com, use our services, or communicate with us via phone, email, or text message.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and physical address that you provide when requesting services, booking appointments, or contacting us.
Service Information: Details about the services you request, appointment history, and service location information.
Communication Data: Records of your communications with us, including phone calls, emails, and text messages.
Website Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our sewer and drain services
• Schedule and confirm appointments
• Send appointment reminders and service notifications via SMS/text message
• Communicate with you about your service requests
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Comply with legal obligations
SMS/Text Messaging Terms
By providing your mobile phone number and opting in to receive text messages from Golds Sewer Line Indy, LLC, you consent to receive SMS/text messages from us. These messages may include:
• Appointment confirmations
• Appointment reminders
• Service updates and notifications
• Responses to your inquiries
Message Frequency
Message frequency varies based on your scheduled appointments and service needs. Typically, you may receive 2-4 messages per appointment (confirmation, reminder, and follow-up).
Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from Golds Sewer Line Indy, LLC unless you opt in again.
Help
For help or more information about our SMS program, reply HELP to any message, or contact us at [email protected] or call (317) 284-9982.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
No Mobile Information Sharing
We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as scheduling software, payment processors, and communication platforms. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty, legal, and business purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Golds Sewer Line Indy, LLC
1311 W 96th St
Indianapolis, IN 46260
Email: [email protected]
Phone: (317) 284-9982
Available 24/7